Erika is a lovely lady. I have been going to her for a while. She makes you feel really comfortable and relax. And is considerate and careful while doing the waxing. Will recommend it to others.
the staff are lovely, very welcoming and friendly. She paid very close attention to what she was doing and made sure to get every hair. The music playing was subtly relaxing and the room itself was comfortable. Overall it was a great experience, I've been there twice and will continue to go.
Tried this place for the first time, changing from my usual, to be more local. Overall poor experience, unfortunately. Lady was very attentive and sweet. However, the way hair was styled (mousse and hairspray) after highlights meant my hair was very brittle and crunchy, which doesn't work for my finer hair. When I was trying to brush out, an extraordinary amount of hair fell out with big clumps pulling away at the ends (about 8 in total), which made me very distressed. Deciding to wash out whatever was in there, I felt a large chunk (like a rat's tail) pull out. It was as long as my hair, so there's a piece missing at the back. I felt the need to complain, unfortunately, but was told it was to be expected and my hair was fine. I've never experienced this the 15+ times I've had highlights and cut, and was really distressed that my hair has been damaged. I was offered a complimentary cut, but I won't be going back. Overall, a very worrying experience.