My nail tech refused to trim my nails down when I know for sure that it can be done and I’ve had them trimmed down by Colour Riot Nails before. The finish was nice on top but you could tell she had rushed on the second hand because underneath my nails on my left hand I still have clumps of glue which looks super unprofessional and ugly. My friend even came in a couple of days before me and had the exact same treatment and was allowed to get her nails trimmed... so not sure what happened with me?