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Venue rating

4.1

73 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Malvern Spa
The Malvern Spa
Grovewood Road,
Malvern, Worcestershire, WR14 1GD
United Kingdom

Destination Spa

The Malvern Spa
Grovewood Road,
Malvern, Worcestershire, WR14 1GD
United Kingdom

Opening hours

Mon - Fri 6:30 am - 9:30 pm
Sat - Sun 7:30 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Malvern Spa

Want an oasis in a frantic world... the ultimate in health, beauty, relaxation and indulgence, with a brasserie, restaurant, bar, 33 highly sought-after contemporary bedrooms, a popular members’ health club with gym and studio, a unique 35°C 20-metre indoor-outdoor pool, four sense-stimulating heat and water rooms, an ice fountain, a national award-winning spa, holistic therapies, exclusive spa breaks, a private dining area... then welcome to The Malvern.

The Malvern is one of the most significant hotel and spa developments in the UK in recent times, providing first class spa and wellness facilities alongside luxurious accommodation and fabulous fine dining. The Malvern has received AA 4* grading and our chef has received one rosette.

Our central location in the heart of England makes The Malvern easily accessible from most parts of the country, so you can leave the real world behind you for a few hours, a few days, or as long as it takes. Step inside and immerse yourself in our luxurious range of ESPA and Elemis signature treatments, holistic therapies, and exclusive spa experiences, energise your body and mind in our wellness centre, enjoy the very best cuisine, or simply relax, recline and unwind in one of our 32 boutique hotel bedrooms. An exclusive spa experience always awaits you at The Malvern.

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Comments

Reviews (written by customers after their visit)

4.1

Venue rating

Based on 73 reviews

5 stars 36
4 stars 21
3 stars 11
2 stars 2
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (2)
  • Body Wraps (3)
  • Steam and Sauna Therapy (10)
  • Face
  • Facials (16)
  • Facials - Men's (3)
  • Fitness
  • Swimming (8)
  • Massage
  • Aromatherapy Massage (8)
  • Deep Tissue Massage (3)
  • Hot Stone Massage (3)
  • Indian Head Massage (1)
  • Pregnancy Massage (1)
  • Therapeutic Massage (16)
  • Nails
  • Manicure (8)
  • Pedicure (8)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 6 days ago
It was a Lovely experience and really relaxing!

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Posted 2 weeks ago
My colleagues and I were treated to a spa day by our bosses. The staff and treatments were good but the customer service afterwards has been dismal. Myself and 1 other had our clothers completly ruined by cleaning solution used in the fountain in the reception area. Although reassured we would be re-embursed this has failed to happen, despite chasing on several occassions. We have sent in bank details and receipts for like for like items but no money has been sent, depite chasing on several occassions. #VERYDISAPPOINTED

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Verified review Visited July 2016
Posted 1 month ago
lovely time was had

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Verified review Visited June 2016
Posted 1 month ago
Greeted well although a slow process to get going. Also a long wait for my coffee. My back massage was a little disappointing - loss of contact on several occasions! However the pedicure made up for it - fab!

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Verified review Visited June 2016
Posted 2 months ago
I went for a Express Revival Half Spa Day and have awarded it 4 stars.

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Verified review Visited February 2016
Posted 5 months ago
I booked the treat me package for £150 ,which was for two hours of treatment ( facial and back massage. On arrival i was asked to pay the balance when everything had beenpaid for. I was taken in late for my treatment and it wss finished before the hour was up then i was told i would be taken to the relaxation room whic was freezing and would have a twenty minute wait agaibi didnt recieve my full time for tx.When i booked the treatments i was told i would have the facial then the vack massage straight after. The place is shabby not overly clean andneeds an update. I wouldnt go back

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Verified review Visited February 2016
Posted 5 months ago
I went for a Late Escape and have awarded it 4 stars.

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Verified review Visited February 2016
Posted 5 months ago
I don't believe this was good value for money, it was over priced for what it was.! Although the hydro pool was nice we was disappointed to find that one of the steam rooms were closed due to refurbishment. Another disappointment was we was waiting over half an hour for a robe as they were no clean ones, So we had to sit in the spa area with a towel and felt awkward as my partners towel was so small that it kept falling off him. Another big disappointment for us was the restaurant. We waited a while to receive our alcoholic drinks (even starters were served and still no drinks) and the service itself was very slow and seemed unorganised. I ordered steak and was not given a steak knife and struggled to eat my steak with the normal knife. I've never been to a restaurant who doesn't give you the correct cutlery for your meal. Also we had to chase staff to see if it was ok to leave the table and if we had to sign anything before we left. Another disappointment was the fact that my massuse had left me back in the waiting area of the spa whilst my partner was taken to the relaxation room after his massage. I saw his massuse who apologised and told me I was meant to be taken into the relaxation room instead of the waiting area. Also although my massuse was a lovely person I felt her massaging technique were not very good as I was in a lot of pain as she massaged me. I did tell her she was too harsh but to be honest it wasn't relaxing because my neck was hurting after and I felt she was probably too rough with me. We liked the hydro pool and the steam and sauna rooms were nice. Would definitely recommend improvements in the restaurant and more staff training as staff seemed unorganised.

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Verified review Visited February 2016
Posted 6 months ago
Disorganised. Overpriced.

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Verified review Visited February 2016
Posted 6 months ago
Efficient and well-trained staff who seemed happy to be working there. One of the steam rooms was out of action which was disappointing. The size of the pool was too small for serious swimmers, but the hydrotherapy was excellent. Of the three treatments I had, the only one that didn't live up to expectation was the foot/head massage, and this is not due to the person doing it but the routine itself, which was overpriced and not what I had expected.

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Verified review Visited January 2016
Posted 6 months ago
I went for a Late Escape At The Malvern and have awarded it 3 stars.

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Verified review Visited January 2016
Posted 6 months ago
I went for a Late Escape At The Malvern and have awarded it 4 stars.

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Verified review Visited January 2016
Posted 6 months ago
I went for a Late Escape At The Malvern and have awarded it 5 stars.

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Verified review Visited November 2015
Posted 9 months ago
I went for a Discovery Spa Day and have awarded it 5 stars.

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Verified review Visited November 2015
Posted 9 months ago
I went for a Discovery Spa Day and have awarded it 5 stars.

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Verified review Visited September 2015
Posted 10 months ago
I went for a Discovery Spa Day and have awarded it 4 stars.

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Verified review Visited August 2015
Posted 1 year ago
I went for a Spa taster day for my birthday. I had a much needed relaxing day away from the kids. The facial was lovely, very calming, I nearly went to sleep. Read my kindle in the relax room then had a massage to work out all the stress in my shoulders. Had a delicious light lunch then used the pool, steam and saunas in the afternoon. Staff were all friendly and helpful, I really enjoyed the day.

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Verified review Visited August 2015
Posted 1 year ago
Nice Spa Day, treatment was good, staff are friendly and basically it's all OK but the facilities look a bit tired and could do with a lick of paint and also there seems to be no limit to guest numbers so it does feel rowdy at times rather than relaxing.

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Verified review Visited July 2015
Posted 1 year ago
fab location and great facilities the staff were vey welcoming and helpful throughout the day. overall day was great thanks

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Verified review Visited May 2015
Posted 1 year ago
Amaaaaazing time at Malvern spa, it smells gorgeous and feels relaxing as soon as you walk in. Complimentary coffee and pastry was a nice touch after a long journey. Pool is amazing as is the pool side area. Nice sauna and steam room facilities and the outdoor pool is just perfect on a nice day!! Food was lovely for lunch and full body massage was amazing by therapist Jess! So relaxed afterwards all in all great value for money and perfect day. Thanks!!

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