Marta was very nice however she did exactly the opposite of what I requested—I asked not to cut more than a specified amount (1 inch) and she did much more… I also said that my previous haircut was bad because the layers were too short and choppy so please keep the layers long and just blend and clean it up on the ends… and she gave me shorter layers :( She sensed I was not liking it and told me not to worry. Perhaps it was a communication issue, but I won’t be going back unfortunately.