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Venue rating

3.9

187 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Macs Salon
Macs Salon
61 Kilburn High Road,
London, NW6 5SB
United Kingdom

Hair Salon

Macs Salon
61 Kilburn High Road,
London, NW6 5SB
United Kingdom

Opening hours

Mon - Sat 10:00 am - 8:00 pm
Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Macs Salon part of Redken Stockist   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

Macs Salons, over the last 10 years, have become the place to go for your hair, beauty and health treatments. Frequented by celebrities from screen and stage, our reputation has allowed us to maintain the status of haven, away from the eyes of the paparazzi and the pressures of a busy metropolitan lifestyle.

We always stay ahead of the curve by sourcing the best techniques and products, both new and old, from around the word. We know we can make you look, feel and be better.

At Macs, we can help you look and feel younger. With the right hair cut, make up and fashion advice, tailored to suit your requirements, well have you looking younger than you thought possible within a few hours of being with us. And after you've slowed down and enjoyed some of our many holistic, massage and relaxation treatments, you'll be feeling as young and fresh on the inside as you look on the outside. Beauty isn't skin deep; come in, relax, and discover the beautiful you.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

3.9

Chain rating

Based on 187 reviews

5 stars 82
4 stars 62
3 stars 16
2 stars 12
1 star 15
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Spray Tanning and Sunless Tanning (1)
  • Face
  • Eyebrow and Eyelash Tinting (1)
  • Eyebrow Threading (1)
  • Facials (1)
  • Facials - CACI (5)
  • HD Brows (2)
  • Hair
  • Balayage (1)
  • Blow Dry (41)
  • Brazilian Blow Dry Keratin (4)
  • Hair Colouring and Highlights (63)
  • Hair Conditioning and Scalp Treatments (6)
  • Haircuts and Hairdressing (63)
  • Men's Haircuts and Hairdressing (13)
  • Hair removal
  • Bikini Waxing (1)
  • Brazilian Waxing (2)
  • Electrolysis (1)
  • Hollywood Waxing (3)
  • Threading (1)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 10 hours ago
I had a Full Head Balayage and have awarded it 4 stars.

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Comments

4 hours ago
Hello Fiona

Thank you for your recent Four star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 1 day ago
Hi there,
I have booked through this website a full head colour, cut, wash, dry for 26 pounds at MACS.
Once there, I was told by the staff that it would cost the double, as I have shoulder length hair.
I thought it wasn't okay from the salon to advertise something incorrectly as some salons do specify for which hair length the offer apply to. In this case, I didn't have to choose and it wasn't written anywhere if I needed to have a specific hair length for this price. At the end, I spoke to the manager who kindly understood my point.
After my highlights, I had to have a toner which cost me 20 pounds, it's fine and I understood that.
So my experience could have been way better from the start if everything was written on Treatwell.

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Verified review Visited August 2016
Posted 1 day ago
Very friendly and helpful. Great value. Enjoyed the coffee and chocolate muffin also :)

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Comments

4 hours ago
Hello Linda

Thank you for your recent five star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 2 days ago
I had a Men's Wash, Scissor Haircut and Restyle and have awarded it 4 stars.

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4 hours ago
Hello Thanos

Thank you for your recent four star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 2 days ago
Before booking my appointment I read many bad reviews but I thought they were isolated cases but I faced the same terrible experience as others have mentioned already. Overall the experience was very unsatisfactory and the salon atmosphere made the client feel like an unwanted guest. The salon was overbooked and understaffed and the staff were quite slow resulting in many clients leaving midway through their appointments with washed her. What was meant to be a 1 hour appointment for blow dry and hair treatment turned into 3 hours and the end result was not worth it as it was very rushed and despite all this not a single apology was given but instead clients were ignored. The staff rather than focusing on one client were in fact doing multiple clients at the same time. They were also differentiating between clients they were paying attention to some while completely ignoring others, the male staff was clearly favoring certain clients over others. A note for the manager; she should keep all internal affairs regarding her salon private and not say it in front of the clients creating a hostile environment and making the clients feel uncomfortable. Moreover, the salon was not very clean especially the towels. There is a lot to say but there is no point the whole experience was one to forget and just waste of money and time.

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Verified review Visited August 2016
Posted 6 days ago
I've been going to this salon for a few years now and haven't had a bad experience until now, My previous cut and colours have been good but on this occasion my haircut is awful, the layers are really(!!) uneven that it's noticeable especially when straightened. The layers are blunt and are at different odd lengths, it doesn't blend in at all. I think I'll have to grow out the "layers" before I can get it fixed, otherwise I'll end up with much shorter hair. It's disappointing as I've never had an issue until now.

The staff are lovely and friendly. On my previous visit, I had a nasty cold and the girl on reception gave me some Lemsip which I thought was a nice/caring touch. I will definitely go back for a blow-dry or colour but I don't think I have the confidence to have my hair cut there again.

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Verified review Visited August 2016
Posted 1 week ago
Great experience

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Comments

1 week ago
Hello Anonymous

Thank you for your recent five star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 1 week ago
I had a Full Head Foil Highlights/Lowlights, Women's Wash, Haircut and Styling and have awarded it 4 stars.

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1 week ago
Hello I

Thank you for your recent four star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 1 week ago
Really nice place to go. Liked my hair color and enjoyed the snacks they offered. Would recommend to my friends and family

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1 week ago
Hello Sita Patel

Thank you for your recent five star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 1 week ago
Great service, great staff. I will definitely return. I recommend this place.

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1 week ago
Hello Anisha

Thank you for your recent five star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 1 week ago
Really good service
Sara was a fantastic hairdresser

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1 week ago
Hello A

Thank you for your recent five star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 1 week ago
I just came back from Macs having had a wash cut and blow dry. I've got to say, I am more than satisfied with the experience at this salon. I have read some of the previously negative reviews here and I could not disagree with them more. My hairdresser Sherine was excellent. She listened and did an excellent job. The salon uses excellent hair products, the receptionist was so extremely welcoming and warm, I was offered drinks, cakes, fruits, Prosecco whilst waiting and the decor of the salon is excellent.. Overall It was one of the best salon experiences I've had and what a value for money having booked a last minute deal + student discount from Treatwell I only pain £15 for this service! I couldn't be happier and will definitely be back!

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1 week ago
Hello Karolina B

Thank you for your recent five star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 1 week ago
Although I was the last customer of the day my appointment was not rushed and much care was taken to ensure my hair cut was exactly how I wanted it. Will be returning!

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1 week ago
Hello Anonymous

Thank you for your recent four star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited July 2016
Posted 2 weeks ago
Good haircut although the cup I was given to drink out of was dirty and I had to ask for a hair towel after the basin wash.

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2 weeks ago
Hello Anonymous

Thank you for your recent four star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 2 weeks ago
Great value for money with a lovely experience.

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2 weeks ago
Hello Anonymous

Thank you for your recent four star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited June 2016
Posted 2 weeks ago
I had a half head balayage which I am so upset and disappointed by. The hairdresser had clearly never done balayage before, didn't know what it was and it is awful! I have ended up with a brassy blonde, dodgey ombré as a half head which really looks dreadful and cheap. I even got forced to pay £20 extra for a toner which I wouldn't have needed if it was done correctly. I am annoyed that I didn't say anything on the day but I was embarrassed and since I've had comments from various people about how shoddy it is which is quite upsetting.
I have emailed the salon to express my concern but no reply. Please do not have balayage here!!! I'm now saving up to pay for it to be corrected at another salon.

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2 weeks ago
Hello Grazza..

Your Treat - Well review has just come to my attention and I would like to apologise directly regarding the problems you have experienced with your Half Head Balayage on Sunday 7th August 2016... At Mac's it is the mainstay of our company ethos to offer the best customer service and aim for complete customer satisfaction whenever possible.

We would like to improve your experience and your custom is valuable to us. Therefore we would like to offer you free a
free Re-do of your hair Colour and Cut and Blowdry.

Please contact salon ask to speak to Salon Manager Caroline,

And we will arrange a convenient time for you with one of our senior stylist.


Kind regards

Caroline

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2 weeks ago
Hi Grazza..

Can you please email me personally

carolinealisoncook26@hotmail.co.uk

Kind regards

Caroline

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Verified review Visited July 2016
Posted 3 weeks ago
I had a Haircut and Blow Dry, Colouring and have awarded it 4 stars.

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2 weeks ago
Hello Bogaboga

Thank you for your recent five star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited July 2016
Posted 3 weeks ago
5 stars!

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2 weeks ago
Hello GBrooks
Thank you for your recent five star rating!

We hope to welcome you back in the future!

We are taking 50% off everything!!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited July 2016
Posted 3 weeks ago
Appointment booked full day upfront and literally cancelled 15 mins before I arrived.

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Posted 3 weeks ago
Words can not describe my experience at MACS salon, it was amazing. The manager Caroline I think it was, is such a nice person. The staff all greeted me as soon as I walked in through the door. I was offered a drink (Champagne) and some nice cakes - which was a great start to the weekend vibe. I had a hair colour and cut with the stylist Anu, and I had s blow dry with Zara. I also had a beauty treatment done which was very relaxing. I will recommend Macs salon to all my friends and family. Thank you Caroline and the team.

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3 weeks ago
Hello Tinupatel

Thank you for your recent five star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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