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Venue rating

3.8

209 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
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Macs Salon
Macs Salon
61 Kilburn High Road,
London, NW6 5SB
United Kingdom

Hair Salon

Macs Salon
61 Kilburn High Road,
London, NW6 5SB
United Kingdom

Opening hours

Mon - Sat 10:00 am - 8:00 pm
Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Macs Salon part of Redken Stockist   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

Macs Salons, over the last 10 years, have become the place to go for your hair, beauty and health treatments. Frequented by celebrities from screen and stage, our reputation has allowed us to maintain the status of haven, away from the eyes of the paparazzi and the pressures of a busy metropolitan lifestyle.

We always stay ahead of the curve by sourcing the best techniques and products, both new and old, from around the word. We know we can make you look, feel and be better.

At Macs, we can help you look and feel younger. With the right hair cut, make up and fashion advice, tailored to suit your requirements, well have you looking younger than you thought possible within a few hours of being with us. And after you've slowed down and enjoyed some of our many holistic, massage and relaxation treatments, you'll be feeling as young and fresh on the inside as you look on the outside. Beauty isn't skin deep; come in, relax, and discover the beautiful you.

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Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

3.8

Chain rating

Based on 209 reviews

5 stars 86
4 stars 67
3 stars 24
2 stars 14
1 star 18
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Spray Tanning and Sunless Tanning (2)
  • Face
  • Eyebrow and Eyelash Tinting (1)
  • Eyebrow Threading (1)
  • Facials (2)
  • Facials - CACI (6)
  • HD Brows (2)
  • Hair
  • Balayage (3)
  • Blow Dry (43)
  • Brazilian Blow Dry Keratin (4)
  • Hair Colouring and Highlights (70)
  • Hair Conditioning and Scalp Treatments (7)
  • Haircuts and Hairdressing (73)
  • Men's Haircuts and Hairdressing (14)
  • Hair removal
  • Bikini Waxing (1)
  • Brazilian Waxing (2)
  • Electrolysis (1)
  • Hollywood Waxing (3)
  • Threading (1)
  • Nails
  • Gel Nails (1)
  • Pedicure (1)
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Posted 1 day ago
I had a cut and colour at the salon. When I arrived the salon was dirty with hair from previous cuts, and I had to ask someone to clean hair as I didn't wanted to sit on a chair covered in someone else's hair. They are clearly understaffed, they were late for my appointment and the whole treatment lasted more than 3 hours. As other reviewers mentioned, the staff was arguing in the salon in front of customer, which made the whole experience really awkward and stressful, especially as two hairdresser were arguing with the person doing my hair (it's difficult to relax and trust a angry hairdresser with a pair of scissors doing your hair). I had to say that even if I was nervous, Sarah remained professional and gave me a great cut and colour, with a good blowdry too. I would not come back or recommend the place.

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Verified review Visited September 2016
Posted 2 days ago
Had a really nice and relaxing pedicure. Very cosy salon and great choice of magazines,

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Verified review Visited September 2016
Posted 5 days ago
I had a Deep Dye and have awarded it 3 stars.

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Verified review Visited September 2016
Posted 1 week ago
My second time at Macs. I was looked after by Henna who was fantastic. She also is one of the best eyebrow specialists I have ever ben to. Im am very happy with my results. Thx

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Verified review Visited September 2016
Posted 1 week ago
I had a Women's Wash, Haircut and Styling and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 1 week ago
Very helpful staff. Balayage good in terms of positioning but the colour could have been better. Haircut was good.

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Verified review Visited September 2016
Posted 1 week ago
I had a Colouring, Haircut and Blow Dry and have awarded it 3 stars.

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Verified review Visited September 2016
Posted 2 weeks ago
Absolutely appalling experience!

I made the booking a few days ago through treatwell as it looked like a highly professional and clean salon, I'm new to the area and wanted to find somewhere professional but affordable to get my hair done. I arrived on time tonight for the appointment to find the salon completely empty except for the gentleman behind the desk who was on the phone. I thought this was fair enough as I know how busy phones are at salons but I realised he wasn't on the phone to a customer, I heard him say thing like "I'm sick of the stuff going on at this salon" whilst I stood right in front of him. A young woman came out of the back room, saw me waiting and went back in to the room, completely ignoring the only customer in the salon. I sat down and waited around 10 minutes for the man to finish on the phone. When he finally finished he stood up and quite abruptly said "Can I help?". When I explained I had an appointment he seemed confused and asked what it was for, I explained it was for a haircut and that I'd booked it on treatwell a few days ago. With no apology he asked me if I can come back tomorrow as the person isn't here. I told him not to bother, I don't want to reschedule.
This is an absolute joke, I could understand if I had been called during the day to say that they were short staffed and needed to reschedule but to be told when I show up is completely out of order. I'm sure they would have been annoyed and issues me with a fee if I didn't show up to my appointment so it's completely unacceptable not to be told of this. What was worse was how unapologetic and rude the staff member was, it was almost as if I was an inconvenience to his day.
Don't bother with this salon. It might look pretty but it's obvious it's completely disorganised and unprofessional. I'll have to find somewhere else to get my hair done on another day this week now.. Rather annoyed.

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Verified review Visited September 2016
Posted 2 weeks ago
Nice staff and place - it took a long time though.

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Verified review Visited September 2016
Posted 3 weeks ago
I'm afraid I didn't have a great experience during my spray tan. The lady doing it was lovely so regretfully leaving this feedback, however I hope it's read constructively. Sadly the lady didn't seem to know what she was doing. There were no disposable paper knickers to wear, no shower cap to protect my hair, also no feet pads to stop the soles of my feet from absorbing the excess tan on the floor. I got black feet and had to scrub my soles in the shower with a scouring pad when I got home. The tan was patchy on my legs and very dark on my feet. The treatment took place in a normal treatment room, so no tent to protect the walls and no extractor to make breathing easier. This will not be a great place to get a tan until some training takes place and correct, normal supplies are provided.

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Verified review Visited August 2016
Posted 3 weeks ago
My hairdresser was great and had worked in toni and guy for 12 years - so was really well experienced! the general salon felt a bit tired, like they could do with a make over of the interior. but the quality of my haircut was fantastic and I was very impressed over all.

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Verified review Visited September 2016
Posted 3 weeks ago
I had a Colouring, Haircut and Blow Dry and have awarded it 3 stars.

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Verified review Visited August 2016
Posted 3 weeks ago
Great

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Verified review Visited August 2016
Posted 3 weeks ago
Great staff and a lovely salon. Only problem is they were a little under-staffed so did have to wait 45 mins to be seen...happy with the end result though, a lovely service! :)

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Verified review Visited August 2016
Posted 3 weeks ago
I had a facial and a blow dry. The facial was lovely and Henna is a wonderful therapist. The experience was really relaxing and my skin felt wonderful. I would highly recommend Henna! The only downside to my experience was that I was booked for dermabrasion and the machine was broken, but other than that, the experience was spot on.

Unfortunately, my blow dry was not as pleasant, I had a similar experience as described by others in comments, and I will not be returning for hair appointments.

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Verified review Visited August 2016
Posted 4 weeks ago
Amazing staff. Lovely neighbourhood salon. Very friendly.
Great results from facial ++
Thank you

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Comments

4 weeks ago
Hello Ro

Thank you for your recent Five star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 4 weeks ago
I would never be back to this salon again for any service I'm afraid as the visit put me off it. The desk and the equipment where I had my nails done was extremely untidy, with the lady who was doing my nails being all over the place. She doesn't seem to have any experience in even just applying nail polish. The lamp for gel didn't seem to be quite in order as it took ages for them to dry. The appointment was for a shellac manicure, however all I got was just filing and application of the gel, no cuticle treatment at all. That was half the problem though. The way the colour/gel was applied was really bad with a very uneven line at the bottom and colour going all over the skin around the nails, I even took a picture! By the end of the day the colour from one of the nails simply came off as it was applied too close to the skin (in fact most of it ON the skin even after I asked for it to be tidied up), so after contact with water it just lifted and peeled ruining my nail. Similar story with the rest of the nails, so I was left with almost none by the end of the week. Don't go there, I pointed out that the nails needed tidying up and an attempt was made, which didn't improve much so I just gave up and left never to come back again.

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Verified review Visited August 2016
Posted 4 weeks ago
Great blow dry

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Comments

4 weeks ago
Hello Anonymous

Thank you for your recent Five star rating!

We hope to welcome you back in the future!

Kind Regards

Caroline

Salon Manager For Mac's Hair and Beauty Salon

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Verified review Visited August 2016
Posted 4 weeks ago
3hrs for a blowdry.... while the staff argued and walked in and out of the salon. Booked in for a kerastase treatment and volume blow dry, didnt receive either.tratment was some other type and blow dry was flat and limp :( would never return or recommend to anyone.

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Verified review Visited July 2016
Posted 1 month ago
Second time I go to Macs saloon for my haircut. First time wit Andy was fantastic. Second time the cut was not as good, but still everyone is very friendly and welcoming.
I will defo go back :-)

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