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Venue rating

4.2

110 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Spa at The Macdonald Berystede Hotel & Spa
The Spa at The Macdonald Berystede Hotel & Spa
Macdonald Berystede Hotel & Spa,
Sunninghill, Ascot, Berkshire, SL5 9JH
United Kingdom

Hotel Spa

The Spa at The Macdonald Berystede Hotel & Spa
Macdonald Berystede Hotel & Spa,
Sunninghill, Ascot, Berkshire, SL5 9JH
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Macdonald Berystede Hotel & Spa part of Macdonald Hotel & Resorts

Everyone needs a little self indulgence from time to time and what finer surroundings to relax in than The Spa at The Macdonald Berystede Hotel?

We have a wonderful range of treatment programmes available, all using exclusive Elemis and Jessica beauty products. Our collection of Spa Days have been carefully designed to create a variety of pampering experiences. Alternatively, you may wish to create your own unique spa day by choosing from our spa tariff.

Why not extend your Spa Day with a totally relaxing overnight stay at the hotel? Take the opportunity to wine and dine in our fabulous Hyperion Restaurant and enjoy the comfort of our luxurious bedrooms.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 110 reviews

5 stars 46
4 stars 42
3 stars 14
2 stars 5
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (17)
  • Body Treatments (10)
  • Body Wraps (5)
  • Steam and Sauna Therapy (21)
  • Face
  • Facials (54)
  • Fitness
  • Swimming (24)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (54)
  • Hot Stone Massage (6)
  • Indian Head Massage (3)
  • Therapeutic Massage (17)
  • Nails
  • Manicure (19)
  • Pedicure (22)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 2 hours ago
It was a lovely place, great facilities and lovely staff. The treatments were lovely and it was very good value. Will definitely return!

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Verified review Visited August 2016
Posted 2 weeks ago
An excellent day.

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Verified review Visited July 2016
Posted 3 weeks ago
2 negative points which dragged the score down:
1: upon arrival the hotel didn't have my booking on the system (I booked in February for our anniversary weekend in July) - so gave us a terrible room on the top floor which wasn't worthy of a B&B - no apology given at all and reception staff very frosty when we complained advising that this was a standard room and that was what we had paid for. The hotel had very modern downstairs, but was quite dated in the rooms, the second room was better than the first however the shower just wasn't powerful enough and there wasn't a fridge in our room, just a hole where one used to be.
2: spa lunch that was provided was not good - the vegetables were brown and slimy and contained no pine nuts and pesto as advertised and the Greek salad contained no feta cheese or dressing or olives. Pregnant wife was hungry but didn't eat it as it wasn't good at all.

On the plus side, the waitress staff were very friendly and the breakfast and dinner were very nice.

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Verified review Visited June 2016
Posted 2 months ago
I went for a Escape Luxury Spa Day and have awarded it 5 stars.

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Verified review Visited May 2016
Posted 2 months ago
Me and my girlfriend stayed there for One night celebration pack and we really enjoyed the hotel and, most of all, the spa.
We had to wait 25 min on the arrival because the room wasn't ready and no one offer us a drink and i had to go to the bar for ask two glasses of tap water, but then the room was spotless and tidy, nice size and in a quiet side of the hotel. The hotel was so busy because it was the bank holidays weekend and sometimes we had to wait for some services (we had to ask to have the cups for the hot drinks during the breakfast),but as soon as we had any request the staff was fast to solve the issues.
A part of that our overall experience was just amazing.
The location is beautiful, the staff friendly but professional and always smiling and helpful at any time. The staff of the spa as well. We had a hot stone massage and we both enjoyed it, Emma, our therapist was amazing.
The spa have a lot of different facilities, a gym, an indoor swimming pool and a gorgeous outside Jacuzzi. The relaxation room is a must, and 5 different saunas plus aroma showers.
The dinner was fresh, tasty and well presented and the staff attentive and consistent.The breakfast was a fantastic buffet fresh and tasty. Also the bar was in perfect condition, and even if it is not at all a cocktail bar, the friendly and polite bartender made us 2 old fashioned and we had a nice chat too. Maybe 32 pound is a bit too much for the value of the cocktail you are going to drink.
Whit more attention to the details even in the busy period this hotel should offer a 5 star experience.
We definitely will come back again and we highly recommend.

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Verified review Visited March 2016
Posted 3 months ago
Excellent treatment and facilities. Lovely lunch. Day would have been enhanced if we could use more than one towel and they had nice smellies to use in the showers.

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Verified review Visited May 2016
Posted 3 months ago
very relaxing exactly what the doctor ordered

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Verified review Visited May 2016
Posted 3 months ago
As a group of 6 we had a fantastic day enjoying facials, muscle massages and a hot stone massage. The other facilities are great with a variety of saunas, indoor and outdoor Jacuzzi as well as a pool. Lunch was delicious and part of the package so excellent value for money. Highly recommend for any who are thinking of going here.

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Verified review Visited May 2016
Posted 3 months ago
I went for a Escape Relax & Refresh Spa Day and have awarded it 5 stars.

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Verified review Visited April 2016
Posted 3 months ago
The venue was perfect. The spa is in beautiful settings. The facilities have a luxurious feel with a choice of a number of different areas from the thermal suite with various hot and cold experiences, an indoor pool in which you can do lengths along with an opening to the outdoor pool (which was a gorgeous temperature - like a relaxing bath), to the relaxation suite which is very comfortable and calming. The food provided with the lunch was delicious, beautifully served and very generous. It was good value for money and exceptional value with the Tesco clubcard booking through Treatwell. The only downside was the treatment - I put that down to my particular therapist as my friend had an amazing experience. It was still a fantastic day and and I definitely hoping to return! Thanks for a most wonderful day.

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Verified review Visited April 2016
Posted 3 months ago
I went for a Escape Relax & Refresh Spa Day and have awarded it 4 stars.

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Verified review Visited April 2016
Posted 4 months ago
I went for a Escape Relax & Refresh Spa Day and have awarded it 5 stars.

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Verified review Visited March 2016
Posted 5 months ago
Was excellent, couldn't have been better? Really friendly staff and the treatments were fantastic.

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Verified review Visited March 2016
Posted 5 months ago
Went there to celebrate a milestone birthday. I cannot say how surprised we were with both the decor and ambience of the hotel and the welcoming approach from the Spa Team. Our treatments were perfect and the day went far too quickly using the spa facilities. Thank you. Would definitely recommend for a quiet girlie pamper day.

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Verified review Visited March 2016
Posted 5 months ago
I went for a One Night Rejuvenate Spa Break and have awarded it 5 stars.

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Verified review Visited March 2016
Posted 5 months ago
Great day, fab facilities, lovely treatments and lunch. Very helpful and friendly staff!!

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Verified review Visited February 2016
Posted 5 months ago
The room was decent but the view was poor - a car park. When I arrived the person who did my check in was very unhelpful and looked annoyed when I asked him questions such as 'where is the restaurant?' - he didn't bother to give me any information unless I pushed him. The dinner was really good - and all the staff in the restaurant were very nice. SPA facilities were good, although again - staff wouldn't direct you or advise (for example about towels or relaxation room) unless asked. My treatment (full body scrub) was very poor - never had a scrub done so quickly! It felt very rushed and indeed- what was supposed to be 30 min treatment took them only 20 minutes to do! Overall the experience was ok but mostly due to nice facilities and a very good dinner. I'm not coming back, though.

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Verified review Visited February 2016
Posted 6 months ago
A great hotel, fantastic food, spa and staff. We had a very relaxing stay.

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Verified review Visited February 2016
Posted 6 months ago
Came here with a friend for my birthday.Thoroughly enjoyed a fully relaxed day here - the reflexology massage was a first for me and I loved it - the therapist was excellent. It was also a nice surprise and extra treat to receive an glass of prosecco with our lunch (assuming this was down to mentioning my birthday) so thank you, it was appreciated.

Second visit for me and I'm sure I'll be returning in the future.

Many thanks!

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Verified review Visited February 2016
Posted 6 months ago
The body wrap treatment was very cold, although I asked for the room to be warmer. The shower did not drain and was hard to turn off - the water gets very cold as you turn it off. Paper knickers are ridiculous. Lady giving the massage had a cold and was trying not to sniff so her client worried about drips! The booking was a mess although we checked the day before: timings were wrong, treatments were changed or wrong, extra treatments were booked without us asking. There were no slippers for me to use. The chairs around the pool were covered in abandoned towels. Very noisy groups of women in the relaxation room & the thermal suite. Lunch was really good although we had to wait and they were reluctant to provide the champagne that should have been included. Two of the facials were a bit painful as the lady applied too much pressure, although one was really nice. Relaxation room was too dark to read and a bit cold.

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