My original appointment was moved by a day when a therapist called in sick, which was annoying but I was informed early and we were able to reschedule. The waxing itself was relatively pain free but I was surprised that I was asked to wear a paper thong and that the, ahem, hair 'underneath' wasn't waxed – this is usually included in all Brazilian waxes I've had. The results are fine, if a little lacking in finesse – I think the strip of hair at the front is wider on one side.