Whilst the staff were very friendly, the experience was let down by the ambience and cleanliness e.g. the teaspoon for my tea was placed on a magazine which had nail dust on it. The photograph on the website must be an old one as the furniture looked a lot more drab. My gel manicure chipped within minutes of leaving. The nails had to be filed again and a further top coat applied. They were very apologetic and I can't fault the service but for me the impression left was on that I wasn't sure I'd want to return.