I have used Luxury wax for about 2 years and have only had one bad treatment in all that time but the team dealt with the issue quickly and professionally. Treatment is generally good - some of the waxers are better than others but that's to be expected. There is also no point trying to book a particular waxer, you get whoever is working on the day. I love the fact Sex and the City is on the tv when you have your treatment, makes it more bearable!