The staff are always super friendly and welcoming. Unfortunately this is another disappointment of treatment results. The wax left more to be desired which is a shame as this is a repetition of results from a pretty recent visit. I had assumed that everything was back to normal again but when I got home I had to 'clean up' plenty of stray and broken hairs left behind. Such a disappointment as have been going to the salon for so long and always with amazing results and a huge pleasure. Shame this is happening again ...