My waxer Adelina was lovely and made me feel relaxed, the wax was much less painful than other waxes I've had as well, and there was no redness after, very happy :)
Hollywood wax was great - pain free and very happy with the result. Leg and underarms however were not quite so good - quite a few hairs missed on my underarms and maybe my leg hair was too short as they were not left feeling smooth but rather spikey.
However the place was lovely - such a nice touch with the sex of the city playing to distract you. My beautician was very nice and friendly. The room looked nice and the smell of the rose wax was fab.
For £40 (minus the £10 discount) can't really complain.