Kimberly is very nice and explains everything she is doing. She is also very precise and takes the time to make sure the treatment is done properly. I took Kimberly's advice on my brow colour, which was slightly darker than I would have chosen. When the treatment was first done you get a darker result for a few weeks, so I was very wary. However as they healed the final colour was spot on, blended with my natural brows perfectly.