A bit intimidating when you walk in - no staff really welcomed me. One staff that did my treatments said hello but that was it. Another person getting her eyebrows done was really unhappy with their treatment. They phoned people whilst doing my treatments and spoke amongst themselves in their own language. The chair was also really uncomfortable: the foot rest was broken and no head rest so when lying back for lashes I felt something digging in. I’m really disappointed in my lashes as they look like a half set, minimal volume the length and appearance looks nice but I would have preferred to have the full set that I paid for.