Even though I booked a particular specialist, they switched the person when I had my eyes closed, they also don’t follow the actual procedure booked. I know some of them aren’t trained properly and there’s a girl that uses clusters and cant speak English. I booked CLASSIC and end up with patchy cheap CLUSTER lashes that glue my lashes together and fall out in days. To management, PLEASE FOLLOW THE BOOKING and stop cluster lashes!! I hate to come back and get the wrong person.