When booking an appointment the lady I spoke to was very warming. When I arrived for my appointment I got the same warming vibe, which put me at ease. I booked to have colour, cut and blow dry. The lady that did my hair was very helpful with the way I wanted my hair and knownledable, giving me tips to help with my hair routine and an easy way to manage my hair from home. Overall a lovely and relaxing experience, my hair feels and looks amazing; just what I asked for. Highly recommend! I will be seeing the lovely ladies at lusso hair very soon!