My appointment started 20 mins later than my appt time despite me arriving 10 mins early. I wouldn't have minded this, but that meant my treatment time was only 40 minutes long and not the 60 mins I had paid for and booked. This salon has changed their pedi set up from a lovely dedicated area with comfy seats and sinks to a bowl of water and chair. Not quite as nice as the numerous other times I have visited. All of my favourite therapists have left too. I feel the salon is moving more to the sunbed salon than great beauty treatments.