The staff were friendly and asked what area I would like to concentrate on. It was clean and warm, the bed was very comfortable, music wasn't too intrusive. The deep tissue massage was very gentle on the whole, for me it felt more like a relaxation massage (which was nice but not quite what I was after) and I didn't feel like the focus was put on the area I mentioned particularly- it was a bit firmer but I would have preferred extra time there and less elsewhere. Would recommend if you're looking for a relaxing massage.