The salon were running very late and I was eventually allocated a stylist who was very inexperienced and did not have a good grasp of English. I'm not convinced she was actually a stylist, as she looked completely blank when I asked her questions about the salon.
She began to cut my hair without even asking what I wanted, simply assuming I just wanted a trim. When I tried to show her a photo of my desired style and talk her through it, we had such a language barrier that she didn't seem to understand what I wanted. She then spent about 10 minutes cutting a minuscule amount off my hair and preceded to start drying it. I had to stop her and ask that she actually try and attempt the picture I had shown and to add more shape around the front. She kept protesting in broken English saying "short, short, too short" and in the end I gave up.
Ended up paying £47 and looking exactly the same as I did when I came in. Complained to two women behind reception who just looked awkward and apologised. For the price, an extremely dissatisfying experience.
Sinead transformed by hair which was in terrible condition, thank you! Spyro (hair assistant) was really considerate when he washed/finished my hair. Thanks to you both!