This was not a good waxing experience - the beautician put the hot wax on a far too large area and was picking at it before it was ready which agitated the skin. Then when I was flinching (as it was quite painful) she said you have to relax otherwise the wax won't take to the hair and will take the skin off as well. Not the best thing to say to someone who is in pain and stressing out a bit! She also left chunks of hair saying she had gone over it a few times already and it wasn't long enough...it definitely was long enough, I could pull it out myself! I definitely do not think it is the salon, I've had Cara before and she was the best, most pain free wax i've ever had, so I was surprised to have had such a bad experience with the beautician I had.