Live True London Soho Reviews
173 Wardour Street, Soho, London, W1F 8WT
Check availability and book onlineReviews are written by customers after their visit.
3743 reviews
Unauthorized Additional Treatment for My Mother:
Miscommunication: A staff member told my mother, "Your daughter told me you want a treatment," which was untrue. When questioned, she claimed to have overheard something at the reception, which was a misunderstanding.
Lack of Clarity: My mother was told about an additional treatment priced at £24. Feeling confused, especially after being told I had requested it for her, she agreed. This seems like a tactic to upsell services without clear consent
Ladies' Haircuts
Verified review
Booking in Treatwell:
Discrimination Based on Booking Platform: I was told that since I booked via Treatwell, no compensation or alternative could be offered. This suggests that clients booking through third-party platforms are valued less, which is unacceptable.
Discounted Booking Misconception: It was mentioned that the time I chose was already discounted, insinuating that this justified the poor service. The discounted rate should not correlate with a diminished quality of service or respect
Ladies' Haircuts
Verified review
AVOID AVOID AVOID. Inspo images provided, colour consult attended, virgin hair, very clear - no blonde, this should have been a BREEZE. Instead, I left with streaky, 90s boyband blonde highlights, lopsided layers and a 'finish' my binman could have done better. To add insult to injury, they offered to "fix" it—for an additional fee. Emails to 'customer care' ignored of 2 weeks.
Ladies' HaircutsShow all…
Verified review
Mohira was fab! Really good colour and clean around the edges, thank you!!
Hair Colouring
Verified review
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