They were running half an hour late even though I was the first appointment? I was there for double the time I was told. I didn’t get the blow dry I paid for as after 5 hours of sitting there I had somewhere else I had to be. The balayage had to be corrected and the new hairdresser said it was the worst they had ever seen. Such a huge loss of money. When I contacted customer service via email (as that is the only way) they were extremely unhelpful and condescending. Awful
I wanted to change my hair colour from very dark to some baylage my stylist recommended we go subtle and gradually change it. The results were amazing...