Live True London - Clapham Reviews
2 Voltaire Road, Clapham North, London, SW4 6DH
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6969 reviews
Friendly, personal service... I’ll be returning!
Ladies' Haircut & Blow Dry
Verified review
I had a cut, balayage and blow dry, and whilst the cut and colour was lovely, I have been very let down by the customer service and would not recommend booking in for this treatment.
I pre-paid £185, and at the end of my treatment I was brought over to the receptionist by the hair dresser and I was unwillingly and unknowingly told I had to pay an additional £75 on top of what I had already paid, without consenting to the additional costs or being told that I would have to pay anything extra. If I had known I’d been expected to pay this much I would have gone elsewhere.
If clients are to be charged additional costs, they should be informed and given a choice beforehand.
The receptionist recommended that I email customer service, which I did on the 14th August. I still hadn’t received ANY contact or a reply, even despite sending a follow up email on the 22nd August.
I would not return to this salon.
Hair ColouringShow all…
Verified review
Another stellar haircut by Paula! She’s the best listener and always gets exactly what I want, spot on - even with the most vague description ever from me. Plus, she’s just a lovely human being. :)
For safety in the salon: I had my temperature taken upon arrival, everyone had proper PPE, masks, etc. There was a one way system in the salon and all stations separated by partitions. Felt very Covid safe.
Ladies' Haircut & Blow DryShow all…
Verified review
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