I paid £57 additional (more than doubling my appointment cost) due to having thick hair. I have thick hair but not super thick - they need to adjust their pricing structure if they think this is a reasonable additional cost. Furthermore, after my appointment my hair was left feeling super waxy and took a few washes to get rid of.
Was completely misled about the price of my treatment. Stylist kept adding on extra treatments they said I needed without telling me it would cost extra until I got to the end and had to pay - by which point I was forced to pay. Felt scammed.