I was so disappointed with my experience this time round, and have since complained but no one has responded to me. Having been here a number of times, I usually leave with a smile on my face, but as my usual hairdresser was away (I wasn't told this, despite booking with him), I had to take my chances on someone new. As crazy as it sounds, it was genuinely the most painful haircut I have ever had, and I was charged more than agreed to. Really disappointed, and cannot believe my complaint has been ignored.
I booked a balayage treatment through the app and my initial treatment didn’t go to plan unfortunately. However the management were very understanding when I explained I wasn’t satisfied and arranged to sort the issue for me. My second appointment was with Natalia who took the time to consult me and also set my expectations on what colour I could realistically achieve in the session. Was really happy with the outcome and I will 100% be back when i next want a colour treatment. Top customer service