It took 3 and a half hours to do a head of highlights on fine shoulder length hair. 3 hours in they told me I wasn’t booked for a hair cut so they can’t give me one, they told me I had misunderstood how to book on treatwell. When I have booked with other salons a toner and trim is always included as standard with high lights. Charging for all things separately means this salon works out expensive & not worth the price. The place is run down & has hair trapped in the wheels of all their equipment