Not welcoming. I was kept waiting for 1 hour without any updates. There was no acknowledgement or apology from the receptionist or hairdresser at any point. Haircut was fine but whole experience was unpleasant due to bad customer service.
Maryam was lovely and so helpful. When Treatwell messed up the appt, she helped fit me in, worked quickly, and had my hair looking bouncey and beautiful. Thank you!