Lilly Nail & Beauty - Whitworth Street Reviews
14 - 16 Whitworth St, Manchester Picadilly, Manchester, M1 3BS
Check availability and book onlineReviews are written by customers after their visit.
835 reviews
The welcome I had from the staff on the ground floor was shocking!! Rude, abrupt and incredibly unprofessional!! It felt like it was run by a bunch of pre teenagers left on deserted island left to survive!! Staff running off to get food and eating it on the salon floor while customers had treatments, the smell was horrendous. Nobody smiles, they just snap at each other and the clients. No refreshments offered to anyone although they were all sorting themselves out!!
The actual treatment was completed by a lovely lady called Julie downstairs, a very different character from the rabble upstairs and really tried her best, hence the 2 stars rather than none, poor woman!! If I could go to her again I would, despite Working in a bearpit she was attentive and methodical and although didn’t use the best equipment, I could see it was all she’d been provided. The nails lasted 3 weeks so it was ok. I then tried to book again last night (17th May) through Treatwell and specifically chose her name. When the booking came through it was with someone called Kate so I tried to cancel immediately. I simply can’t have nails completed by potentially one of those girls I came across lady time if Julie’s not available, who knows what service And result I’d get!!! I then get a message to tell me that there were no refunds at this Salon!! I’ve reported this to the authorities and Treatwell as this is disgusting!! They want £30.00 for no booking and no treatment for an appointment that was booked on line and then cancelled shortly after?!?!? I can see why this place gets terrible views and seems to not respond to customer feedback online despite the reviews ??? There is a story there isn’t Lilly Nails & Beauty ???
I AWAIT YOUR PROFESSIONAL FEEDBACK !!
Hard Gel Extensions & Overlays
Verified review
Was great! Very happy with my lashes. Have had a few fall out but that's to be expected over the next few days. Did have to wait a few minutes but the wait was worth it. Will definitely be back!
Eyelash Extensions
Verified review
My eyelashes look lovely so happy with my treatment! Everyone in the salon is so friendly x
Eyelash Perming
Verified review
Layla is lovely and great at lashes , great attention to detail
Eyelash Extensions
Verified review
Amazing service and super friendly staff. Had my nails done by the very lovely lady Juliana. Absolutely in love with the result and definitely recommend! ❤️
Hard Gel Extensions & Overlays
Verified review
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