I had my appointment with Ella on a quiet weekday afternoon for a wash and blow dry. She was very pleasant and welcoming, and did a great job with my hair. The only reason for not giving 5 stars across the board was because I found the chair/sink very uncomfortable when she washed my hair, despite trying to adjust it and switching to another sink. Other than that, no complaints at all.
Had the most wonderful haircut with Ella, she talked me through what would suit me and answered all my many questions! Would 10/10 recommend, she has the most warm nature and the cut was brilliant.