I was early by 10mins. I accepted a later time slot to the one booked via treatwell. Unfortunately, it started a little bit stress as soon as they realised I had a little bit if shellac left on my toes and the therapist wasn't teamed on how to remove it. They wasted at least 10mins by which they could have removed it. I offered to do it myself (I am a qualified beauty therapist also) and the therapist thanked me for teaching her how to do this easy peasy bit of work. Since I has 2 hot drinks and the pedicure was given in fill I'd no time deducted as suggested initially I did tip.