In the end I was quite happy with the massage but when I arrived I felt really uncomfortable because the staff didn't speak English very well and Treatwell had assigned me to an unqualified employee. She said to me that she had no idea what to do because she's not a qualified masseuse but that if I told what I wanted she'd give it a go. I didn't like that so asked for a qualified employee and thankfully one was available. The treatment in the end was really good but I don't feel I'd come back because of this strange situation.