I booked a 15min appointment and it was pre-paid, but they didn't expect me at all. The receptionist shouted over for her boss to clear things up, and no one knew what they were doing. The boss never came out from the back room to explain to me that her Treatwell app did not receive my booking. Eventually I had my massage - by the receptionist, of all people. She said her boss was "busy". She wasn't wearing appropriate attire, and had long fake nails and her watch and bracelet constantly grazed against me. The massage itself was awkward, and I don't think she had any credentials as a masseuse. It was an overall bad experience, and I regret giving them the benefit of the doubt.