I am giving a second star only because I have been there before and the treatment was much better. That was most the most painful waxing I have ever had. The lady looked very annoyed to have to do it. We all have bad days so why not. But the pain was awful. my legs are actually bruised from it - its the first time it ever happens to me. Had to spend the rest of my morning with ice on the legs and constantly reapply aloe vera.