I was disappointed to be charged an extra 5 pounds to have my old nail polish removed from my toenails. When I queried this the staff checked with the owner who said that I should have booked this along with the manicure and pedicure. I have never had to pay extra at any of the other local nail salons and I assumed it was pretty much part of the service.
That said, the quality of the pedicure and manicure was very good.