I happened to come along during a particularly busy time, and showed up earlier than I realized because of a calendar syncing error. I didn't have the treatment with the therapist I typically come for, and was offered the choice of returning but it was too loose and not concrete enough to take up. The alternative therapist was fine, but sloppy in general ... I had to remove hairs myself from my chin, upper lip, and eyebrows on arrival at home and the receptionist was extremely unfriendly.