I purchased a Hollywood, full legs and underarms prior to attending my appointment. Ended up leaving and paying an additional £28 because the therapist failed to tell me she is going to be using a hot wax which would incur further charges! She charged me £18 for a navel wax which costs £4 on their site! How disappointing considering I actually really liked the therapist (saida) but I was manipulated and overcharged. Misleading and will avoid in the future.