Lemoge Clinic - 191 Kilburn High Road Reviews

191 Kilburn High Road, Kilburn, London, NW6 7HY

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Reviews are written by customers after their visit.

4.4
2599 reviews

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Written by our customers, so you know what to expect at each and every venue.
Perfect
The lady at the Reception made me wait more than 20minutes even though I was on time for my appointment and I had pre-paid. Someone without appointment came in and went straight in. Even though I explained to the receptionist that I have limited time to wait during my lunch break, she told me that it is my choice whether to wait or come back later. Even though my experience started badly, I am very pleased with my appointment and with the russian blond lady who usually does laser and waxing. She apologised and she was the only one who asked what I have been waiting for in the last 20min. I would not recommend it though because my time is valuable and that’s why I always pre-book.
Can’t fault it
Staff are very nice and my beautician was running late they manage to find me someone else in a nearby branch. It was a bit of a hassle but managed to get my wax before my holiday
Terrible service - I booked my appointment weeks in advance only to turn up and be told the woman was "too busy" and that I would have to move to the other clinic. The staff were incredibly rude and unapologetic. Staff at the other clinic were nicer except when I came to pay but said I had prepaid and was treated in a hostile manner. Would not recommend either salon.
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