The therapists are lovely here, very thorough and knowledgeable, about as pain free as it can be and I’ve been a few times! My only downside is the cleanliness. The rooms unfortunately just look like they need a really good clean and there’s often over spilling bins which is really not what you want to see in a waxing room... I also don’t think they swap sticks between dips which you’re supposed to because it can be REALLY unhygienic as the wax risks becoming tainted.