Leisure & Spa at Crewe Hall

Weston Road, Crewe, Cheshire, CW1 6UZ. Part of QHotels.
4.2
130 reviews
Weston Road, Crewe, Cheshire, CW1 6UZ. Part of QHotels.

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4.2
130 reviews
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Spa Facilities
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The first booking was abandoned when we arrived to find the swimming pool was under repair.We had been advised the night before of this but were told that if it wasn't going to be ready for us we would be contacted and if we didn't hear anything then assume all was OK.We were contacted around midday of the appointment date as we arrived in the car park and was offered a complimentary coffee and pastry which was disappointing to say the least.Fortunately I'm retired and my wife works part time so we were able to rebook but if we had both been working and booked the day off as holiday it would have been a different matter. We rebooked for the following week and again were told at reception that not everything in the spa was available when we arrived.The jacuzzi was under repair.Things got better though when the 'light lunch' turned out to be a French style buffet where you could help yourself to as much or little as you wanted and the quality was excellent.I'm not sure if this is the usual offering though as the hotel were also catering for a large business conference on the day.We went to the spa area but a lack of loungers around the pool meant everyone was competing for space.My wife opted for two 20 minute treatments , a facial and back / shoulder massage which she wasn't that impressed with but I had the Fit for Business 50 minute treatment which I have to say was excellent. All in all it was a bit mixed, Some elements of the day were very good but others were surprisingly disappointing from a customer service stand point given the nature of the venue.
David
6 days ago
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Staff were really helpful and friendly.
Rachel
3 months ago
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Annette
3 months ago
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Nicola
5 months ago
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Staff member arrived late for treatment as she didn’t know she was in work that day. The spa member on the desk lied to us and told us she was stuck in traffic. Me and my partner were due to have treatments at the same time and was told we would have to wait 30mins between each other having a treatment. This was not very relaxing. The relaxation room were you relax before treatments was a corridor with chairs in it, which was not very nice as people could walk though.
Anonymous
6 months ago
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About

Leisure & Spa at Crewe Hall
Weston Road
Crewe
Cheshire
CW1 6UZ

The Jacobean 4 star Crewe Hall Hotel is located in the beautiful Cheshire countryside. The hotel boasts both traditional Jacobean décor and a modern extension which has a warm contemporary feel. For those visiting Crewe Hall, the hotel is close to historic Chester and the cosmopolitan cities of Liverpool and Manchester. There 117 rooms available, along with 500 complimentary parking spaces and complimentary WiFi.

Crewe Hall's Brasserie is a stunning contemporary bar and restaurant. The menu, like the surroundings, has a contemporary twist on classic favourites. In keeping with the wow factor of Crewe Hall the Brasserie also has a rotating bar.

The hotel's health club features a well equipped gym and exercise studio, sauna, steam room, heated loungers and an indoor swimming pool to ensure guests are pampered like never before. The exercise studio's full timetable is available upon request. There are also six spa treatment rooms, for all your relaxation needs.

From 1 August 2016 the swim times in the pool for children at Crewe Hall will be changed to the following daily:

  • 9.00 am - 11.00 am
  • 3.00pm - 6.00 pm
MonMonday
9:30AM6:00PM
TueTuesday
9:30AM6:00PM
WedWednesday
9:30AM6:00PM
ThuThursday
9:30AM6:00PM
FriFriday
9:30AM6:00PM
SatSaturday
9:30AM6:00PM
SunSunday
9:00AM5:30PM