Le Crisadore Beauty & Laser Clinic Reviews

8 Brownhill Road, Catford, London, SE6 2EJ

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Reviews are written by customers after their visit.

4.8

11796 reviews

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Venue Type

Beauty Salon in Catford, London

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I've been coming to Le Crisadore regularly for a year now and have always found it a pleasurable experience but very recently that's changed and I'm not sure why. I booked a last minute hour-long Luxury facial on Tuesday as my skin had been flaring up. During the facial, my therapist kept leaning on my hair and tugging it, despite me saying I had a pulled muscle in my neck. This happened 4 or 5 times, so much so that by the end of it, I stopped bothering to say anything. Why she was on her elbows in the first place is anyone's guess. Little bit lazy. Then, at 40 mins in to the treatment, my therapist stopped and said we were finished. Looking at the clock, I politely informed her that I had booked an hour's treatment and that there was another 20 mins to go. The response was a friendly but arbitrary "that's ok, I'll just massage your face for 20 minutes" - which didn't feel all that great. When the mask is on, a hand and / or arm massage should be offered to mix it up, and ensure the treatment lasts for as long as it is advertised for, surely? Or it starts to chafe and feel unpleasant. I also had an eyebrow threading and massage appointment booked on the Wednesday but an hour and a half before this appointment was due, I received a phone call asking me to confirm my treatment time... a whole hour and 45 mins later than originally booked. I wasn't asked if I could do it, just to confirm my appointment time, as though I had booked it then in the first place. After enquiringly as to the sudden new time, I was told my appointment had been moved around to accommodate everyone, which just isn't on. The threading had also been changed to *after* the massage which makes no sense. Why would I want to be relaxed by a massage and then jolted back to reality with the pain of an eyebrow threading? It's not something you do in the beauty business. I couldn't do the later time, and the lady on the phone didn't say sorry, and was just a bit blunt, which I don't appreciate being that I consider myself a regular customer. Having worked for a long time in a spa (but haven't done so since 2013), I know how customers - especially loyal ones who have brought other people to the business - should be treated on a day to day basis and this wasn't it. I would never usually post a bad review unless I thought it necessary and this time, I'm afraid it was. I may find myself giving Le Crisadore a bit of a wide berth in 2017.

Classic Facials

Anonymous•over 9 years ago

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Lovely salon, highly recommend. So pleased with my wax as always! Thankyou

Treatment by Kay•Brazilian Waxing

Kelli•over 9 years ago

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Lovely beautician, nails lasted 3 weeks!

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