I booked because of all the great reviews and really hate to leave a bad review but I'm afraid I didn't experience anything like what everyone else did!
I booked with Kay as her name was mentioned in high regard but it wasn't Kay who ended up waxing me. I didn't catch her name but she said she'd only been there a few months.
The lady waxing was lovely but I have never experienced so much pain from a ladies wax before. She kept apologising saying there was a problem with the wax and this doesn't normally happen but I could have cried with that pain. On top of that it was a bit patchy and I had to pluck the missed hairs out when I got home. I would normally have said something but was so glad to leave. It's also started to grow back a week later, which is unusual for me.
I'm sure they have some great therapists there but I would caution anyone booking here as it seems like the beauticians really vary. Unfortunately I couldn't recommend this place to anyone and I would not go back.