Lavish Beauty Spa - Ealing Broadway Reviews
Unit 2, 11 Oak Road, Ealing Broadway Centre, W5 3SS
Check availability and book onlineReviews are written by customers after their visit.
738 reviews
I arrived at 17.15 promptly. I was asked to take a seat and wait. At this time there were no customers in the salon, just 2 staff members chatting. After about 5 minutes of waiting, I then noticed that one of the staff was asking to get her face waxed so the other girl started to do this.After almost 20 mins of waiting and watching staff laugh and joke and basically ignore me, I enquired about my appointment. I was told "oh sorry only that girl can do it". That girl being the girl who had greeted me, was now too busy to do my scheduled appointment time as she was looking after another staff member. After being left to wait another 5 minutes and clearly after my query had ruffled some feathers, I was shown into a room to change. As I was changing, the door to the room was swung open with no knock (luckily I was the only customer!) I then changed as instructed and waited in the tent. Another 5 minutes waiting semi naked, the appropriate lady showed up. At this point the lady burst out laughing as rather than the tanning machine being set up, someone had set up (I kid you not) a vacuum cleaner. After shrieks of laughter outside while I was again left waiting, the lady finally returned. The tan was applied with little if any care, after which I was handed the drier and told, stand there amd dry yourself until I come back. I did so, all the while wondering when she would return so I could turn off this machine I had no idea how to operate. And also as I had advised them I had another appointment elsewhere that I was running late for. After being left for 10 minutes, I found the plug for the machine. I switched it off, got dressed and left. Totally unprofessional, unpleasant and uncaring service. Will avoid in future. Lets just hope my tan isn't as bad as the service.
Treatment by Preet•Spray Tanning and Sunless Tanning
Often sit chatting on their phones too long here.
Treatment by Preet•Pedicure
Great service for Shellac nails. The staff are always lovely and are very efficient. Love my new nails!
Gel Nails ManicureShow all…
Contact
Discover
947b869f-1eca-42d9-9b38-8899181cace8