Lakshmi Boutique & SPA Reviews
21 Eastcastle Street, Fitzrovia, London, W1W 8DD
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1834 reviews
The staffs are very friendly and professional. Everything is perfect but if I have to suggest an improvement that would be providing slippers for the customers who are there for body treatments, so they don't have to be standing and walking with bare feet. I had the autumn body hydration and overall it is an amazing experience, and I would like to come back for other treatments too!
Excellent waxing. They definetly know what they are doing. Very professional staff that are thorough. Highly recommend.
I had high expectations after my first visit, which was the best I've had so far in London. This however, was a big let down.
The ladies were lovely and polite, the place still had a calm and relaxing environment. But they were short staffed and very delayed. My appointment was 20min late, they didn't have any cleaning wipes (I like make sure I'm as clean as possible before the wax), and halfway through they started rushing. The wax never got to cool down and set properly before they ripped it off which meant they had to redo the same areas 5-6 times because it wasn't picking up the hairs. Some desperate attempt to cool it quicker with a magazine was done with the last 3-4 tries which didn't help. The sweep for stray hairs with a tweezer was also omitted this time.
I'm really hoping it was just a bad day at the facility.
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