Third disappointing experience in a row. I will not be returning. This is such a shame as I have been going here for my nails since it opened. It seems that there are many changes in staff and they do not understand any instruction you give. I asked to keep length & shape. And I ended up coming out with a completely different shape because the therapist cut my nails much shorter than I asked for. Now my two hands are completely different and it will take weeks to fix due to how they were filed.