Ripped skin and bad customer service.
Did not check the temperature of the wax and pulled the strips off too hard.
This resulted in skin being torn off under my brow which are still red, raw and sore. I have never had this problem.
I called to get a refund, waited 8 hours for a call back and met with a bad attitude,called defensive and assured that I would need to come in for a refund. I suggested a bank transfer as I am at work, but that apparently isn't possible.
Won't go back.