The therapist that saw to my mum is called Joyce. She is always polite, calm and reassuring. My mum has seen Joyce twice now and will only see her as she has great customer service.
I had a very upsetting experience with a therapist named Riddhi(name on the page appears incorrect). She argued with me about removing my dress and I had to ask her to close the door as others could hear. During the facial, I said I was in pain and asked her to stop, but she ignored me and continued, saying “two minutes left”. She dismissed my concerns by referring to her qualifications instead of listening. She was defensive when I complained. I left feeling upset, unheard and hesitant to re: