Kiki was lovely so it is a shame to have to write this review. Started 40 min late & it was quite chaotic w lots of other customers coming in for appointments at the same time as mine so I was left waiting with wet hair for a while and it was all very stop-start. Not overly happy with the end result as the highlights aren’t as even as I usually have them elsewhere and the haircut is quite choppy despite saying I didn’t want short layers. Charged £25 extra unexpectedly for toner