Kiki was super friendly. I didn’t want too much taking off my hair, it just needed a tidy up to keep it healthy. She made sure to take the right amount off, and checked with me before starting. Salon was really lovely. Thank you!
The salon had clearly overbooked and couldn't handle all the appointments. By the time they got round to me (3 hours after my original time) , my hair wasn't cut by the hairdresser I had requested,it felt like there wasn't time to talk it through, and myhair had dried already from the wash approx 1hour earlier. I understand that these situations can happen, but they probably should have offered some sort of refund considering that my Friday evening plans were completely ruined by their delays.
30 mins late for the appointment to start, Kiki was very distracted, constantly leaving the salon, the highlights are really stripy and uneven and my hair feels awful, absolutely gutted.
Shocking - called an hour before to say she was running late. Kindly offered to move the appointment until later and then was a total no show and never answered the phone. Totally unreliable