First impressions very good, place was very clean, the staff were lovely, professional and friendly and the treatment room was cosy, relaxing and comfortable.
I'm admittedly a bit of a facial snob and so was preoccupied by the mediocre massage technique (it just lacked confidence if that makes sense??) and the products felt and smelled cheap. It felt like she was putting moisturiser on a few times at the start. When the steamer was on my face I was given a limp head massage which I found distracting as it was noticeable poor. Overall it was relaxing at best, but I didn't feel like my skin benefitted from the treatment at all.
If they upgraded their products slightly and were more rehearsed/confident with the facial routine I would go back.