The staff were very friendly and polite. However I will admit I was not the most impressed by the look of the place it just is a bit dodgy looking at first sight; thankfully it wasn't too bad cleanliness-wise. Even though I was treated very well by staff and the appointment went smoothly, I was ultimately not impressed with the lashlift as my lashes weren't as lifted as I've had done at other places and one side was definitely better than the other.