They changed the lady doing the wax without informing me. The new lady was nice but clearly inexperienced and nervous - she really struggled to get the hot wax off each time, was unable to cool it down after I told her it was too hot, and the procedure was very painful and prolonged (it took 50 minutes when it usually takes 15. She also tore my private area by putting wax on it and ripping off. I was a regular customer but now Aiste has left I’m afraid I won’t be coming back.